Customer Support Center

Winnow Basics 19

• Why WinnowPro?
• Which social media platforms can WinnowPro post to on behalf of customers?
• Can I use WinnowPro only for paid ads?
• Can I use WinnowPro only for posts?
• Can I use WinnowPro if I don’t have a Facebook account?

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All About Your Account 22

• How do I change my WinnowPro password?
• Changing the Facebook account linked to WinnowPro
• I forgot my WinnowPro password. What should I do?
• Granting others access to your WinnowPro account
• Unlinking your Instagram account from WinnowPro

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Payment and Billing 8

• How long is the discounted price valid for?
• How do I change the credit card linked to my WinnowPro account?
• When will my credit card be charged?
• I canceled my account and my card was still charged. What should I do?
• I paid my subscription fee but I don't want WinnowPro’s services any longer. What should I do?

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All About Posts and Ads 19

• Can I edit a post or an ad that WinnowPro creates before it’s sent out?
• Can I control the branding of my social media posts and ads?
• Can I flag topics that should not be posted?
• Can I include hashtags in my posts and ads?
• How long will it take for my first post to be published online?

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Running Ads 5

• Can I pay per post or ad?
• Can I use WinnowPro to run only ads?
• Is it free to run ads on WinnowPro?
• How do I update payment for my Google Ads Account?
• How do I update payment for my Facebook Ads account?